United States

USA

March 24, 2022

The Technical Support Representative provides technical sales support of Company products providing added value solutions for our customers while supporting our salesforce.

This position is in Buffalo, with possible travel to customer sites.

In addition to annual initiatives, the key accountabilities of this position are:

Technical Support & Application Engineering 

  • Provide technical support product assistance for sales and customers throughout the United States.
  • Assist in all related activities in sales & customer technical support and takes ownership and responsibility for solving customer issues.
  • Collaborate with different departments to propose best solution offerings to customers such as consulting engineers and contractors.
  • Provides feedback to other departments as required and leads and/or participates in applicable Project Teams involving strategic initiatives and product development.
  • Ensures that solutions are captured as a technical artifact on our computer software.
  • Assists in developing and maintaining departmental policies and procedures.

Customer Engagement 

  • Maintains customer and competitor records. Strives to constantly improve business agility and speed of response.
  • Interacts with Company marketing operatives to provide feedback on initiatives.
  • Analyzes and reports customer feedback for continuous customer serving improvement.
  • Supports special projects as assigned by management.

Role Requirements 

  • Technical School or equivalent, preferably with an HVAC or Plumbing background
  • The ideal candidate will have a minimum of 3 years experience in HVAC pumps, heat exchangers, plumbing and fire pump systems application, instrumentation and controls.
  • 3-5 of years of practical experience working with engineering, manufacturing, and distribution operations in an industrial environment.
  • 3 years service experience in the HVAC or pump related industry.
  • Demonstrated knowledge of HVAC principles, general practices, reading specifications and schematics.
  • Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
  • Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
  • Strong, team-oriented leadership skills with presence and a bias for action.
  • Self-directed with ability to work autonomously and collaboratively and a focus on results.
  • Ability to communicate in an open and authentic manner in all situations.

If this sounds like you, we want to hear from you today!

To apply for this exciting opportunity please send your application using the button below. We thank all candidates that apply but regret to inform that only short listed candidates will be contacted for an interview.

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